Last updated: July 21, 2024

Thank you for shopping at HalloCanvas. We at HalloCanvas are committed to quality products, and your satisfaction is 100% guaranteed.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our Policy on Returns & Refunds.

The following terms are applicable for any products that You purchase with Us.

Definitions

For the purposes of this Policy:

• Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to HalloCanvas LTD.
• Items refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to HalloCanvas, accessible from hallocanvas.com
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund/Return Policy:

At HalloCanvas, your satisfaction is our top priority. To ensure a seamless shopping experience, we offer a simple and hassle-free return policy.

30-Day No Questions Asked Refund Policy

• Eligibility Window: If you are not completely satisfied with your purchase, you are eligible for a 100% refund within 30 days of your purchase date.
• No Need to Return the Item: There's no need to return the item. Keep it as a token of our commitment to your satisfaction.
• Refund Process: Simply contact our customer support team, and we will process a full refund to your original payment method. No questions asked.

How to Initiate a Refund:

1. Contact Customer Support: Reach out to us via email at support@hallocanvas.com or our website's contact form.
2. Provide Purchase Details: Share your order number or purchase details to help us locate your transaction.
3. Receive Your Refund: We will process your refund promptly after verifying your purchase details.

Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following:

• Paypal: 1 business day
• Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Customer Satisfaction Guarantee

Your happiness and trust in our products are crucial to us. If you're not satisfied with your purchase for any reason, we want to make it right. Our no-questions-asked refund policy is designed to give you peace of mind when shopping with us. Your feedback helps us improve, so don't hesitate to share your thoughts.

Replacement Policy:

At Hallocanvas, your satisfaction is our number one concern.

If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue: You are eligible for a full refund or replacement. Please contact us at support@hallocanvas.com within 30 days of receiving your order, including proof of the received item.

If your claim is approved, we can provide you with a replacement free of charge.

For any further information, don't hesitate to get in touch with us at support@hallocanvas.com