1. What is Hallocanvas?

Hallocanvas is an online store specializing in custom-printed products, particularly canvas art. We offer a wide range of personalized designs to suit your unique taste and decor needs.

2. How do I place an order?

To place an order, simply browse our collections, choose the product you like, customize it as per your preference, and add it to your cart. Once you're ready, proceed to checkout and follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

4. How can I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

5. What is your return policy?

We strive for customer satisfaction. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the product is in its original condition. For more details, please visit our Return Policy page.

6. How do I contact customer support?

You can reach our customer support team by emailing us at support@hallocanvas.com. We are available Monday through Friday from 9 AM to 5 PM (GMT) to assist you with any inquiries or issues.

7. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please check our Shipping Policy page for more details.

8. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@hallocanvas.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

9. How do I use a discount code?

To use a discount code, enter the code during the checkout process in the designated discount code box. The discount will be applied to your total order amount.

10. What if my product arrives damaged or defective?

If your product arrives damaged or defective, please contact us immediately at support@hallocanvas.com with your order number and photos of the issue. We will arrange for a replacement or refund as soon as possible.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for any occasion and can be redeemed towards any product on Hallocanvas.

12. How can I stay updated on new products and promotions?

You can stay updated on our latest products, promotions, and special offers by subscribing to our newsletter. Simply enter your email address at the bottom of our homepage to join our mailing list.

13. Can I customize a design?

Absolutely! We specialize in custom designs. You can upload your own photos, add text, and choose from various design options to create a unique piece of art that reflects your style.

14. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 2-3 business days, and shipping times range from 5-15 business days. Please refer to our Shipping Policy for more detailed information.

15. What sizes do you offer for canvas prints?

We offer a variety of canvas sizes to fit your needs. The available sizes can be found on the product page. If you need a custom size, please contact us for a quote.